How To Order

Payment Options

Aqua Tropical Fish Store® accepts all major payment methods for online orders, including Zelle, Bitcoin, CashApp, Venmo, and PayPal.

        

Security

Check out our Privacy & Security Page if you’re new to Aqua Tropical Fish Store®. Your financial details will be completely protected at Aqua Tropical Fish Store®.

Aquatic Life Availability

Many factors affect the availability of aquatic life, thus not all species are constantly accessible. The good news is that we routinely receive deliveries, and after a thorough health check, the specimens that pass are put up for sale.

Aqua Tropical Fish Store® takes pride in providing timely, reliable delivery of fish and other aquatic life in excellent condition. As a result, depending on stock levels and the quality of the specimen at the time of delivery, it is likely that not all of the aquatic life you ordered will be shipped out to you. Aqua Tropical Fish Store® only releases fish in pristine condition and with flawless manners.

Order Fulfillment

Our standard operating procedure requires us to meet 75% of an order’s total value with stock items. If a product is out of stock, it won’t be included in your shipment and will be removed from your purchase. We will adjust your order total to reflect the lack of aquatic life goods.

Delayed Orders

Orders are typically processed within one business day unless more than 75% of the total order value cannot be fulfilled due to a lack of stock, which is extremely rare. If you need to make any changes to your order, a representative from Tropical Live Fish Store® will get in touch with you as soon as possible to go over your options.

Substitutions

Without your permission, we will not make any adjustments to your order, not even to provide an alternate size or species if the one you originally selected is currently out of stock. To guarantee that you get what you purchased, we collaborate closely with both you and our aquatic suppliers. Please feel free to consult with one of our aquatic service experts about potential alternatives should you find that your original selection is no longer possible.

More Questions?

If you have any questions, please contact us here.

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