Risk of loss and title for any items purchased from arowanasaleshop.com transfer to you upon our delivery to the carrier as specified in the shipment contract. Please be aware that the Box fee and shipping costs are non-refundable.
Aquatic Life Returns
Here at Aqua Tropical Fish Store®, we care deeply about the well-being of every fish we stock. We cannot accept the return of any aquatic life due of the complicated procedures required to package and send such items. Take your time and think carefully about your choices.
Aquatic Life Guarantee Claim Form
Please fill out our Aquatic Life Guarantee Claim Form if you’ve suffered a loss that falls within the guarantee period. After reviewing the information provided in the claim form, you will get a credit for your loss. Gift cards are valid for one year from the date of issue.
Please Note: Our “Arrive Alive, Remain Alive®” 7-Day and 30-Day Guarantees are conditioned on all new arrivals complying with our acclimation processes.
Aquarium Supplies Returns
We want you to have a positive experience shopping at Aqua Tropical Fish Store® and with our products. All aquarium supplies can be returned within 30 days for a full refund or store credit* equal to the item’s original price if you are unhappy with your purchase (s).
Electrical items can only be returned within 30 days after purchase for an exchange or store credit. If your product has to be fixed or replaced beyond 30 days, you should get in touch with the maker.
All returned items must be unused and in their original packaging to be eligible for a full refund or store credit. There will be a 15% restocking fee for any products that have been opened, used, or barely used. Store credit will be issued, less the processing fee, upon receipt of the returned item.
*Gift cards are valid for one year from the date of issue.
A New Version Effective August 7, 2022